Business Development & Partnership Officer

About this role

About SafeCare SafeCare believes that everyone has the right to quality healthcare. However, achieving and sustaining improvements in healthcare quality can be challenging, particularly in resource-constrained settings. SafeCare addresses this challenge through an internationally accredited framework of healthcare quality standards, a structured stepwise improvement methodology, and a digital platform that enables healthcare facilities to assess, improve, monitor, and demonstrate their quality performance. Developed through collaboration between PharmAccess, Joint Commission International (JCI), and the Council for Health Service Accreditation of Southern Africa (COHSASA), SafeCare provides a practical pathway for healthcare facilities to strengthen quality management, improve patient safety, benchmark performance, and progress towards higher levels of quality and accreditation readiness. Through the SafeCare Ethiopia Programme, healthcare facilities receive structured support to assess their performance, identify improvement priorities, implement quality improvement initiatives, and demonstrate measurable progress in healthcare quality and patient safety.Job Description: Business Development and Partnership Officer Required No: One (1) Department: Health Care & Quality managment Reports To: Safecare & Quality Manager Location: Addis Ababa Employment Type: Full-Time Job Pourse The SafeCare Business Development and Partnership Officer is responsible for driving the growth and enrollment of healthcare facilities into the SafeCare Ethiopia Programme. The position focuses on converting prospective and sensitized healthcare facilities into enrolled programme participants, expanding the programme's reach, and developing strategic partnerships that support sustainable enrollment and programme growth.Reporting directly to the SafeCare Quality Manager, the Officer will lead structured business development and enrollment activities through market mapping, lead generation, executive engagement, value-based pitching, relationship management, and systematic follow-up.The Officer will engage healthcare facility owners, Chief Executive Officers (CEOs), Medical Directors, and senior management teams to communicate the value of SafeCare and demonstrate its potential contribution to healthcare quality, patient safety, operational efficiency, organizational reputation, accreditation readiness, and institutional sustainability.The Officer will also strengthen the programme's visibility through marketing and promotional activities, develop relationships with relevant sector stakeholders, and maintain an active enrollment pipeline with clear targets, follow-up actions, and measurable conversion results.The position is based in Addis Ababa, with responsibility for supporting programme expansion across priority regions. Frequent travel to healthcare facilities and stakeholder organizations is required. Job Description: Business Development and Partnership Officer Required No: One (1) Department: Health Care & Quality managment Reports To : Safecare & Quality Manager Location: Addis Ababa Employment Type: Full-Time Key Duties and Responsibilities: Healthcare Facility Identification, Enrollment and Conversion Identify, map, and prioritize prospective healthcare facilities for participation in the SafeCare Ethiopia Programme. Develop, maintain, and actively manage a comprehensive enrollment pipeline covering newly identified leads, contacted facilities, sensitized facilities, interested facilities, facilities undergoing internal decision-making, facilities negotiating participation, and enrolled facilities. Lead structured enrollment campaigns targeting facilities reached through SafeCare sensitization workshops, promotional events, stakeholder meetings, referrals, and other programme activities. Proactively identify and engage new healthcare facilities that have not previously participated in SafeCare awareness or sensitization activities. Conduct systematic follow-up with prospective facilities through onsite visits, telephone calls, emails, and virtual meetings to address concerns and facilitate enrollment decisions. Coordinate the preparation, review, and signing of SafeCare Participation Agreements in collaboration with the SafeCare Quality Manager and relevant organizational teams. Communicate approved programme participation fees and payment arrangements, facilitate discussions within approved pricing guidelines, and follow up on invoicing and payment in coordination with the Finance Team. Coordinate the handover of newly enrolled facilities to the technical implementation team to ensure a smooth transition into programme implementation. Maintain accurate, updated, and traceable records of all prospective and enrolled facilities in the programme's enrollment tracking system. Executive Engagement and Value-Based Pitching Organize and facilitate pitching sessions with healthcare facility owners, CEOs, Medical Directors, and senior management teams. Communicate the potential return on investment (ROI) of SafeCare participation, including the benefits of improved processes, reduced quality-related risks and inefficiencies, better resource utilization, and increased confidence among patients and stakeholders. Develop and maintain relationships with key decision-makers and internal champions within prospective facilities to support timely enrollment decisions. Identify and address common barriers to enrollment, including financial concerns, competing priorities, limited awareness, and uncertainty about programme benefits. Maintain consistent engagement with prospective facilities until a clear enrollment decision is reached. Client Relationship Management and Facility Engagement Build and maintain strong, professional, and productive relationships with prospective and enrolled healthcare facilities. Serve as a primary business development contact for prospective facilities throughout the enrollment process. Ensure timely and systematic follow-up with all active leads in accordance with the programme's enrollment strategy. Maintain regular communication with enrolled facilities to support client satisfaction, strengthen institutional relationships, and identify opportunities for continued engagement. Coordinate onboarding communication and administrative arrangements with the technical implementation team following facility enrollment. Gather feedback from prospective and enrolled facilities and communicate emerging concerns, expectations, and service improvement opportunities to the SafeCare Quality Manager. Identify opportunities for referrals, repeat engagement, and positive client testimonials from participating facilities. Marketing, Communication and Programme Promotion Support the development and implementation of SafeCare marketing, communication, and promotional strategies to increase programme visibility and facility enrollment. Contribute to the dissemination of promotional materials, brochures, success stories, videos, testimonials, and digital content. Identify and facilitate opportunities for participating healthcare facilities and programme stakeholders to share their SafeCare experiences and success stories. Support the organization and promotion of awareness workshops, exhibitions, conferences, networking events, and other programme visibility activities. 5. Partnership Development and Stakeholder Engagement Identify, establish, and maintain strategic relationships with organizations and stakeholders that can support SafeCare programme expansion and healthcare facility enrollment. Build partnerships with relevant institutions, including private healthcare facility associations, professional associations, health insurers, financial institutions, development partners, and other healthcare sector stakeholders. Develop and maintain a structured partnership tracker documenting partner organizations, agreed roles, referrals, engagement activities, progress, and outcomes. Coordinate with the SafeCare Quality Manager and programme partners to implement joint outreach, sensitization, and facility enrollment activities. 6. Market Intelligence, Planning, Monitoring and Reporting Conduct regular market mapping and segmentation of healthcare facilities by ownership, facility type, size, geographic location, and potential for SafeCare participation. Gather and analyze market intelligence on healthcare facility needs, willingness to pay, common enrollment barriers, competing quality and accreditation initiatives, and relevant regulatory developments. Analyze barriers affecting facility enrollment and conversion and propose appropriate corrective actions to the SafeCare Quality Manager. Develop and implement periodic business development and enrollment work plans aligned with the programme's annual and quarterly targets. Monitor progress against agreed performance indicators, including new leads generated, facilities sensitized, executive engagements conducted, facilities enrolled, conversion rates, and partnerships established. Maintain an updated enrollment pipeline with clear documentation of each facility's status, key decision-makers, last contact, identified concerns, next action, responsible person, and expected decision date. Submit weekly activity reports, monthly enrollment pipeline and performance reports, and other reports as required. Recommend improvements to the programme's business development strategy, enrollment processes, and facility engagement approaches based on performance data and market feedback.