Solution Architect SA

About this role

Main Responsibilities The service solution owner is responsible for the design and reporting of requirement survey, assessment and clarification, business solution development, and customization development. The service solution owner is responsible for the end-to-end service solution delivery. Job Responsibilities Deliver the service analysis module of the SmartCare solution according to the contract and customer requirements, and take responsibility for the delivery success, acceptance, and customer satisfaction of the service analysis module. Customize and implement the solution of the business analysis module based on customer requirements, solutions released by service products, events of different networks, and specific requirements. Design the LLD of the delivery solution/topic in the delivery phase, check the deliverability of the solution, implement the solution based on the LLD, and present the value of the delivery solution/topic and report to the customer. Support the demarcation and analysis of CS/PS KQI/KPI service KPIs, provide service analysis reports, demarcate abnormal KPIs, identify the problem scope, provide handling suggestions, and trace the problem resolution. Analyze and handle network-level or single-user-level problems, such as service quality monitoring, complaint handling, and VIP care. Be responsible for model optimization, such as modeling data analysis and cleaning, model training and verification, and solution delivery and implementation.