Liaison Officer

About this role

Job Identity Job Title: Liaison Officer Location: Head Office, Addis Ababa Reports to: General Service Classification: Professional Service Job Summary Under the supervision of the General Service, the Liaison Officer is responsible for coordinating communication and maintaining effective working relationships with government authorities, customs offices, banks, suppliers, customers, and other relevant stakeholders. The role facilitates trade-related approvals, permits, clearances, and administrative processes to ensure smooth, timely, and compliant import/export and logistics operations. Detailed Duties & Responsibilities The Liaison Officer shall: Coordinate communication and follow-up with government offices, customs authorities, banks, and other regulatory bodies. Facilitate the processing of permits, approvals, licenses, and other trade-related requirements. Follow up on customs clearance, regulatory procedures, and administrative requirements affecting shipments. Maintain effective working relationships with external stakeholders and relevant internal departments. Communicate shipment updates, regulatory changes, and pending issues to concerned teams. Support the resolution of administrative and operational bottlenecks affecting import/export activities. Prepare official letters, requests, and other correspondence for submission to relevant authorities. Maintain accurate records of correspondence, approvals, permits, and follow-up activities. Monitor pending requests and ensure timely completion of assigned liaison activities. Prepare periodic reports on stakeholder engagements, outstanding issues, and completed activities. Perform other related duties assigned by the general service head.