Parts Service and Sales Representative (PSSR)

About this role

Prepares work programs and implements when approved by Supervisor. Visits customers and assesses their needs and advises them on the options available. Maintains up-to-date customers' population lists and identifies areas of operation using computer database. Proactively manage assigned customers within a territory. Apply good time and territory management practices while implementing a coverage plan and a yearly coverage plan should be reported. Perform basic machine inspections to generate opportunity for customer interaction and sales Follow up on sales leads and report timely. Prospect for new customers and new parts/service revenue sources. Build collaborative relationships and ensure business integrity is maintained Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs) and other HAGBES services and other repair option by introducing repair before failure strategy. Employ a "consultative selling" approach to identify and manage customer expectations. Keep customers informed of parts order and service work status. Counsel customers regarding equipment management solutions (EMS) to affect lowest owning and operating costs. Negotiate win-win outcomes to customer issues. Use HAGBES SYSTEM and Product Tracking Opportunity System (PTOS) to manage sales opportunities within a territory Maintain accurate customer equipment information within CRM or Excel sheet. Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the HAGBES business. Report competitive parts, service, and machine information and activity Provide input/information into planning and budgeting process Support new product introduction (NPI) identify new parts to be ordered and report timely to the department. Understand parts, service, and machine performance literature and how to use the Service Information System (HITACHI ACCSES). Prepare quotes, sales contracts, and related paperwork necessary to close a deal Follow up tender for his/her accounts, preparing a tender document, CPO, and closely follow to close the deal. Report the On-hand and expected deals of each accounts monthly to the department. Reporting filed visit, F2F and phone contact of the customer. Reporting Monthly KPI Dashboard as per standard format. Credit customers follow and report of collection and status each respective customer. Customer visit at least 4 per day and updated in CRM system or should be reported by other format. Other duties assigned by the department.