Medical Supervisor

About this role

Mission and project context Médecins du Monde (MdM) works in France and internationally to promote universal and sustainable access to healthcare. MdM has been engaged in Ethiopia since 1986 and implements humanitarian interventions, including emergency responses that aim to improve access to quality primary healthcare and sexual and reproductive health services. The Medical Supervisor will support implementation of MdM’s Health, Nutrition and Mental Health and Psychosocial Support (MHPSS) interventions in the EHF project area of Afar Region.The position is based in Semera and requires frequent travel to project-supported health facilities in Afambo and Amibara Woredas. Work schedules may change, and irregular hours or weekend work may be required in emergency contexts. Position: Medical Supervisor Status: Salaried Duty Station: Semera, Afar Reports to: Field Coordinator Functional link: Medical Coordinator Contract duration: Until Oct 14, 2027 Field travel: Frequent travel to health facilities in Afambo and Amibara Woredas 2. Overall purpose of the position The Medical Supervisor is responsible for supervising and supporting the effective implementation and quality of MdM’s health, nutrition and MHPSS interventions in designated health facilities and at community level. The role oversees clinical and programme service delivery, supports health workers and relevant case workers through technical guidance and mentoring, promotes compliance with applicable protocols, strengthens monitoring and reporting, and contributes to community referral systems and health-system capacity. 3. Key duties and responsibilities 3.1 Supervision and quality of service delivery Lead planning, monitoring and review of health activities across project-supported facilities and community-level services. Conduct regular field visits to assess service quality, adherence to clinical and infection prevention and control (IPC) protocols, and implementation progress. Identify service-delivery gaps and operational challenges, agree corrective actions with relevant teams and follow up their implementation. Supervise and mentor healthcare providers to strengthen clinical practice, patient care and compliance with applicable MoH and MdM protocols. Provide technical support to health, nutrition, MHPSS and GBV case workers and psychologists within the project’s service scope. Promote dignified, confidential, non-discriminatory and patient-centered services. 3.2 Health, nutrition, MHPSS and GBV technical support Provide technical guidance to facility staff and relevant program personnel on health, nutrition, MHPSS, GBV case management and hygiene-related protocols relevant to project activities. Support on-the-job coaching and structured training to improve clinical competency, quality of care, safe practice and service delivery. Assess staff training needs, organize thematic capacity-building sessions and develop or adapt training materials and tools as required. Support the implementation and monitoring of nutrition activities included in the project, working with relevant staff to promote adherence to applicable protocols and appropriate documentation. Support appropriate and safe approaches to MHPSS and GBV-related services, including confidentiality, respectful treatment and referral to available services. Support the review and use of medical guidelines, protocols and training tools, and promote continuous learning and feedback among health teams. 3.3 Community engagement and referral pathways Support community mobilisers in planning and implementing community-based activities linked to project health, nutrition, mental health and GBV interventions. Work with community leaders, local organizations and relevant stakeholders to raise awareness of GBV and mental health issues and promote a supportive environment for affected people and survivors. Coordinate with local authorities and service providers to strengthen referral pathways and support systems for people affected by GBV and mental health conditions. Promote coordination between community activities and supported health facilities to improve access to services and continuity of care. 3.4 Monitoring, evaluation, documentation and reporting Oversee collection, review and analysis of medical, pharmaceutical and relevant program data, including health and nutrition activity information. Use monitoring tools and routine data to assess activity implementation, service quality, performance and outcomes, and identify gaps requiring action. Prepare and submit timely weekly, monthly, quarterly and other required reports to the relevant program manager, covering progress, results, challenges, needs and proposed actions. Participate in coordination meetings and internal medical reviews, and provide timely updates on program progress and resource or technical needs. Support accurate documentation and appropriate handling of service data, respecting confidentiality and established information-management procedures. Maintain working relationships with external stakeholders, service providers and partners relevant to project implementation. 3.5 Team management and coordination Supervise program officers and/or health staff assigned to the role and provide regular technical and operational support. Plan work schedules, assign duties, facilitate regular team meetings and promote effective communication across teams. Conduct performance reviews, support staff development and foster motivation, accountability and teamwork. Coordinate with other humanitarian actors, including UN agencies, NGOs and community organizations, to support coherent service delivery and responses to GBV and mental health needs. Represent MdM in relevant coordination meetings as delegated, contributing to operational discussions and planning. 3.6 Medicines, pharmaceutical supplies and logistics Monitor medicine consumption and promote adherence to supply and pharmaceutical management procedures. Support quantification, forecasting and management of medical stocks in coordination with logistics and relevant facility staff. Monitor availability of essential medicines, medical materials and program supplies; communicate stock risks, irregular consumption patterns and supply issues promptly to the Medical Manager or designated line manager. Collaborate with logistics and procurement teams to support timely availability of materials and supplies required for program implementation. 3.7 Administration, compliance and fraud prevention Ensure program activities are implemented in accordance with MdM policies, ethical standards, applicable legal requirements and relevant technical protocols. Identify potential fraud and corruption risks, promote awareness among team members and apply established reporting and response procedures when concerns arise. Use program resources responsibly and support accountability for supplies, equipment and other project assets. 3.8 Emergency response and flexibility Be available to support emergency responses and unforeseen health interventions as required by program priorities. Adapt work plans and support to changing project contexts, needs and operational requirements, including irregular working hours when necessary.Professional conduct and safeguarding Comply with MdM policies, ethical standards, applicable legal requirements and professional responsibilities. Promote respectful, confidential and non-discriminatory care and protect the dignity and privacy of people accessing services. Ensure staff understand and follow relevant safeguarding, confidentiality and safe referral procedures, particularly in work involving GBV and mental health concerns. Act responsibly when identifying or receiving reports of misconduct, fraud, corruption or safeguarding concerns, and use established reporting channels. Maintain professional boundaries and promote a safe and respectful working environment for colleagues, patients and community members. 7. Performance and accountability Performance will be reviewed by the Field Coordinator against agreed objectives and the responsibilities set out in this job description. Key accountability areas include: Regular supportive supervision and documented follow-up of quality and service-delivery issues at supported facilities. Timely technical support, coaching and capacity-building for health, nutrition, MHPSS and relevant GBV personnel. Complete, accurate and timely program monitoring data and reports. Effective team coordination, work planning and staff support. Appropriate monitoring of medicine consumption, stock levels and supply requirements in coordination with logistics. Constructive engagement with local authorities, community structures, partners and humanitarian coordination mechanisms. Compliance with MdM policies, professional ethics, safeguarding, confidentiality and fraud-prevention requirements. Working Conditions Based in Semera, Afar Region, with frequent travel to field sites and health facilities in Afambo and Amibara Woredas. Irregular working hours or weekend work may be required in emergency contexts. Employment is subject to MdM national staff employment policies and the terms of the employment contract.