Accounts Receivable

About this role

Role purpose The Accounts Receivable team member is responsible for managing customer accounts from invoice issuance through payment and collection and reconciliations. The role helps ensure the company bills accurately, receives payments on time, resolves account issues professionally, and maintains reliable financial records.This position works closely with customers and internal teams such as pre-Sales, logistic, project teams and Finance. Main responsibilities Check customer invoices, credit notes in line with contracts and company procedures. Check billing details—including customer information, pricing, quantities, tax, payment terms, and supporting documents—before invoices are sent. Reissue or correct invoices when errors are confirmed and approved. Payment processing and reconciliation Record incoming payments accurately and promptly system. Match payments to the correct customer accounts and invoices. Investigate unidentified, partial, duplicate, or incorrectly allocated payments. Reconcile customer accounts and support regular reconciliation of the accounts receivable ledger to the general ledger. Follow up on unapplied cash and coordinate with the relevant teams to identify its source. Providing support for some teams in terms of Finance and related issues Collections and overdue accounts Review accounts receivable againreports and prioritize follow-up based on the age, by project, and status of balances. Contact customers by daily visit, email or phone about overdue invoices, using a professional and respectful approach. Keep clear records of collection activity, customer commitments, and next steps. Escalate overdue or high-risk accounts according to company policy. Work with the supervisor or manager on payment plans, collection status, or other actions where appropriate. Customer queries and dispute resolution Respond to customer questions about invoices, payment status, and invoice balances. Investigate billing disputes and coordinate with Sales, project logistic, or other teams to resolve them. Communicate expected resolution times and keep customers updated. Escalate complex, sensitive, or unresolved matters to the appropriate manager. Reporting and financial close Prepare or support reports such as accounts receivable again overdue invoices, cash receipts, and collection activity. Assist with month-end and year-end close by completing assigned reconciliations and providing supporting documentation submit the VAT in system and do the offset before end of the month. Help respond to audit requests raised by Tax manger or auditor and maintain Organize records for transactions. Report unusual balances, recurring billing issues, or potential collection risks to the supervisor. Controls and process improvement Follow company policies, approval limits, data-protection requirements, and financial controls. Protect confidential customer and financial information. Maintain accurate records of all data and organise work, manage priorities, and meet deadlines. Identify opportunities to improve billing, payment allocation, collections, and customer communication processes. Follow-up of overdue balances and invoices in line with company procedures.