Senior Performance and Reporting Officer

About this role

The Senior Performance and Reporting Officer owns NTPLC's performance management framework: setting standards and KPIs, measuring actual results against targets, explaining deviations, and recommending corrective action to management. Key Duties and Responsibilities Develop, review, and maintain the corporate performance management framework, including KPIs, benchmarks, targets, and performance standards. Establish systems for tracking performance, monitoring progress, and giving timely feedback to all departments and branches. Collect, analyze, validate, and report organizational performance data in collaboration with division heads and team leaders. Measure actual performance against targets, identify gaps, and recommend corrective actions for deviations. Support annual indicator reviews, target setting, and the design of reliable data-collection methods. Ensure the quality, accuracy, and integrity of performance data through data-quality reviews and audits. Integrate KPIs, competencies, and corporate values into the employee performance appraisal (BSC) system. Design and deliver performance management training, coaching, and capacity-building for staff and managers. Prepare monthly, quarterly, and annual performance reports, dashboards, presentations, and strategic-planning inputs. Track transport-specific indicators such as fleet utilization, turnaround time, safety, operational efficiency, and customer service.